Nincompoopery

Why Your Customers Hate You--and How to Fix It

by John R. Brandt

On Sale: 07/16/2019

Price: $24.99

Book Summary

Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.

About the Book

CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent.

Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.

In Nincompoopery, Brandt leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy.

It usually starts by asking simple questions, such as:

  • Why should our customers have to rekey their data multiple times to make a single purchase?
  • Why are there four levels of approval just to order basic supplies?
  • Why can’t we get qualified candidates for open positions, or provide new employees with decent training?
  • In short: How did we become such nincompoops? And when will we stop?

Brandt has worked with hundreds of companies to help them outwit competitors, and in this book, he shares his unique blueprint for success. Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side.

Product Details

  • ISBN: 9781400213672
  • ISBN 10: 1400213673
  • On Sale: 07/16/2019
  • Pages: 224
  • List Price: $24.99
  • Trim Size: 155.000mm x 236.000mm x 21.000mm
  • Category 1 : BUSINESS & ECONOMICS / Customer Relations
  • Category 2 : BUSINESS & ECONOMICS / Management
  • Category 3 : BUSINESS & ECONOMICS / Strategic Planning
  • Category 4 : BUSINESS & ECONOMICS / Research & Development