Talking to 'Crazy'

How to Deal with the Irrational and Impossible People in Your Life

by Mark Goulston, Marshall Goldsmith

On Sale: July 10, 2018

Price: $22.99

Book Summary

What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his breakthrough new book Talking to Crazy, psychiatrist Mark Goulston says the key to handling irrational people and turning threats into allies is to learn to lean into the crazy---to empathize with it!

About the Book

No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold.

Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.

Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. 

In Talking to “Crazy”, you will learn:

  • Why people act the way they do 
  • How instinctive responses can exacerbate the situation, and what to do instead 
  • When to confront a problem and when to walk away 
  • How to activate the Sanity Cycle, which quickly transforms you from threat to ally 
  • How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more

You can't reason with unreasonable people, but you can reach them. Talking to “Crazy” shows you just how easy it is to do it.

Product Details

  • ISBN: 9780814439296
  • ISBN 10: 0814439292
  • On Sale: July 10, 2018
  • Pages: 272
  • List Price: $22.99
  • Trim Size: 152.000mm x 227.000mm x 24.000mm
  • Category 1 : SELF-HELP / Communication & Social Skills
  • Category 2 : BUSINESS & ECONOMICS / Business Communication / General
  • Category 3 : PSYCHOLOGY / Interpersonal Relations
  • Category 4 : PSYCHOLOGY / Social Psychology
  • Category 5 : BUSINESS & ECONOMICS / Decision-Making & Problem Solving