Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

On Sale: 03/04/2015

Price: $22.99

Book Summary

Learn how to turn the supposedly unreachable people in your lives into allies, devoted customers, loyal colleagues, and lifetime friends.

About the Book

Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

Product Details

  • ISBN: 9780814436479
  • ISBN 10: 0814436471
  • Imprint: AMACOM
  • On Sale: 03/04/2015
  • Pages: 256
  • List Price: $22.99
  • Publisher: AMACOM
  • Publication Date: 03/04/2015
  • Trim Size: 152.000mm x 229.000mm x 19.000mm
  • Weight: 281.000gr
  • Category 1 : BUSINESS & ECONOMICS / General
  • Category 2 : BUSINESS & ECONOMICS / Business Communication / General
  • Category 3 : SELF-HELP / Communication & Social Skills
  • Category 4 : BUSINESS & ECONOMICS / Customer Relations
  • Category 5 : BUSINESS & ECONOMICS / Workplace Culture