Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

On Sale: 09/15/2009

Price: $24.95

Book Summary

What would happen if you could persuade anyone to hear your point of view? Learn how to get through to people so that you can bring about real change and build deeper, more meaningful relationships in work and in life.

About the Book

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help readers turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen does this by providing simple but powerful techniques readers can use to really get through to people. You’ll learn how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. With this groundbreaking book, readers will be able to master the fine but critical art of effective communication.

Product Details

  • ISBN: 9780814414033
  • ISBN 10: 0814414036
  • Imprint: AMACOM
  • On Sale: 09/15/2009
  • Pages: 256
  • List Price: $24.95
  • Publisher: AMACOM
  • Publication Date: 09/15/2009
  • Trim Size: 157.000mm x 236.000mm x 23.000mm
  • Weight: 398.000gr
  • Category 1 : BUSINESS & ECONOMICS / General
  • Category 2 : BUSINESS & ECONOMICS / Business Communication / General
  • Category 3 : BUSINESS & ECONOMICS / Customer Relations
  • Category 4 : BUSINESS & ECONOMICS / Workplace Culture