Books on Customer Experience and Service Leading LoyaltySandy Rogers, Leena Rinne, Shawn Moon, Bob Whitman Strategic Customer ServiceJohn Goodman What Customers CraveNicholas Webb Delivering Knock Your Socks Off ServicePerformance Research Associates,, John Bush Powerful Phrases for Effective Customer ServiceRenee Evenson Exceptional Service, Exceptional ProfitLeonardo Inghilleri, Micah Solomon Be Your Customer's HeroAdam Toporek Secret ServiceJohn DiJulius Customer Service Training 101Renee Evenson The Customer Service Survival KitRichard Gallagher Delight Your CustomersSteve Curtin True AlignmentEdgar Papke
