Can I read this e-book on my Kindle? KBA-02632-L8M9T Question Can I read this e-book on my Kindle? Answer We are currently working with Amazon to make our app available on Kindle Fire, but unfortunately for now you can only access your book through www.glose.com website on this device. But if you have an iOS […]
Can I Download this E-Book to Read on a device other than my Computer? KBA-02631-R9L6N Question Can I download this e-book to read it on a device other than my computer? For example on a tablet or smartphone? Answer First of all, you don’t have to download your e-books. If you want to read the […]
How do I Download this e-book to my Desktop? KBA-02630-R1C5L Question How do I download this e-book to my desktop? Answer I think you might have expected the e-book to be downloaded to your desktop, as a file. But with this offer, the e-book is stored in the cloud at www.glose.com. Glose is a new e-book […]
Can you help me find my e-book? KBA-02629-M6V9X Question I downloaded the Glose app on my smartphone or tablet, but I can’t find my e-book. Can you help? Answer Sure! Two options: Maybe you downloaded the Glose app before having purchased an e-book. In that case, you won’t find your e-book in the app. Make […]
Will I be Charged for using Glose? KBA-02628-X3Y6T Question Is there a fee for using Glose? Answer Of course not! You can use Glose for free. You will be charged only when you buy an e-book on our website. Additional Information
E-Book is not Available in My Country KBA-02627-G1C2Y Question This program doesn’t seem to work for me. What do I do if it says it’s not available in my country? Answer This offer is restricted to specific territories and we are really sorry if you were addressed with this offer and you cannot redeem it […]
Can I Redeem my e-book now and read it later? KBA-02625-B2D1X Question Can I redeem my e-book now and read it later? Answer Of course you can! Just redeem your e-book now by clicking on the “Redeem your e-book” button and follow the instructions to complete the process. Once that is done, you can come […]
Can I change my order? KBA-02549-R4N2P Question How do I change my order? Answer Unfortunately, once you’ve completed your order, the order cannot be changed. If you need assistance with your order, please call 800-250-5308. Our hours of support are: Monday-Friday 8am to 5pm EST. Additional Information
Changing Shipping Address KBA-02545-F6M0V Question Can I change my shipping address after my order is submitted? Answer Unfortunately, you will not be able to change your shipping address after your order has been submitted. Additional Information
Sales Tax KBA-02546-P9T4M Question Will I be charged Sales Tax? Answer You will be charged sales tax if your city/state tax charges sales tax for this type of product. If you are Tax Exempt, please contact 1-800-250-5308 for more details on how to set up a Tax Exempt Account. You may also contact essentialscc@harpercollins.com Additional […]
