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Bestselling books

Leading through Disruption

Leading through Disruption

A Changemaker’s Guide to Twenty-First Century Leadership

Andrew Liveris

How to Grow Your Small Business

How to Grow Your Small Business

A 6-Step Plan to Help Your Business Take Off

Donald Miller

Embracing the Calm in the Chaos

Embracing the Calm in the Chaos

How to Find Success in Business and Life Through Perseverance, Connection, and Collaboration

Stacy Igel

Come Up for Air

Come Up for Air

How Teams Can Leverage Systems and Tools to Stop Drowning in Work

Nick Sonnenberg

Artpreneur

Artpreneur

The Step-by-Step Guide to Making a Sustainable Living from Your Creativity

Miriam Schulman

The Power of Potential

The Power of Potential

How a Nontraditional Workforce Can Lead You to Run Your Business Better

Tom D'Eri

Powerful Proposals

Powerful Proposals

How to Give Your Business the Winning Edge

Terry Bacon, David Pugh

The Supply Chain Revolution

The Supply Chain Revolution

Innovative Sourcing and Logistics for a Fiercely Competitive World

Suman Sarkar

The AMA Handbook of Due Diligence

The AMA Handbook of Due Diligence

Revised and Updated Edition

William Crilly, Andrew Sherman

The Supply-Based Advantage

The Supply-Based Advantage

How to Link Suppliers to Your Organization's Corporate Strategy

Stephen Rogers

The Swipe-Right Customer Experience

The Swipe-Right Customer Experience

How to Attract, Engage, and Keep Customers in the Digital-First World

Sanna Eskelinen, Belinda Gerdt

Sweet Success

Sweet Success

A Simple Recipe to Turn your Passion into Profit

Candace Nelson

Customer Experience 3.0

Customer Experience 3.0

High-Profit Strategies in the Age of Techno Service

John Goodman

Franchising and Licensing

Franchising and Licensing

Two Powerful Ways to Grow Your Business in Any Economy

Andrew Sherman

The Million-Dollar Financial Advisor

The Million-Dollar Financial Advisor

Powerful Lessons and Proven Strategies from Top Producers

Jr. Mullen David J.

Award Winning Customer Service

Award Winning Customer Service

101 Ways to Guarantee Great Performance

Renee Evenson

Becoming Facebook

Becoming Facebook

The 10 Challenges That Defined the Company That's Disrupting the World

Mike Hoefflinger

Behind Every Good Decision

Behind Every Good Decision

How Anyone Can Use Business Analytics to Turn Data into Profitable Insight

Piyanka Jain, Puneet Sharma

The Facility Management Handbook

The Facility Management Handbook

Kathy Roper, Richard Payant

The Unstoppable Startup

The Unstoppable Startup

Mastering Israel's Secret Rules of Chutzpah

Uri Adoni

Green Giants

Green Giants

How Smart Companies Turn Sustainability into Billion-Dollar Businesses

E. Williams

Fair, Square and Legal

Fair, Square and Legal

Safe Hiring, Managing and Firing Practices to Keep You and Your Company Out of Court

Donald H. Weiss

Green Tech

Green Tech

How to Plan and Implement Sustainable IT Solutions

Lawrence Webber, Michael Wallace

Rethinking Risk

Rethinking Risk

How Companies Sabotage Themselves and What They Must Do Differently

Joseph Koletar

You've Gotta Have Heart

You've Gotta Have Heart

Achieving Purpose Beyond Profit in the Social Sector

Thomas Nelson

World Class Quality

World Class Quality

Thomas Nelson

Future Savvy

Future Savvy

Identifying Trends to Make Better Decisions, Manage Uncertainty, and Profit from Change

Adam Gordon

The Innovation Killer

The Innovation Killer

How What We Know Limits What We Can Imagine and What Smart Companies Are Doing About It

Cynthia BARTON RABE

Facilitating Project Performance Improvement

Facilitating Project Performance Improvement

A Practical Guide to Multi-Level Learning

Jerry JULIAN

Running with Purpose

Running with Purpose

How Brooks Outpaced Goliath Competitors to Lead the Pack

Jim Weber

Driving Digital

Driving Digital

The Leader's Guide to Business Transformation Through Technology

Isaac Sacolick

How Creativity Rules the World

How Creativity Rules the World

The Art and Business of Turning Your Ideas into Gold

Maria Brito

What Customers Hate

What Customers Hate

Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

Nicholas Webb

The Art of Excellent Products

The Art of Excellent Products

Enchanting Customers with Premium Brand Experiences

Riccardo Illy

Tech-Powered Sales

Tech-Powered Sales

Achieve Superhuman Sales Skills

Justin Michael, Tony Hughes

The Gold Standard

The Gold Standard

Giving Your Customers What They Didn't Know They Wanted

Colin Cowie

From Startup to Exit

From Startup to Exit

An Insider's Guide to Launching and Scaling Your Tech Business

Shirish Nadkarni

Everybody Wants to Rule the World

Everybody Wants to Rule the World

Surviving and Thriving in a World of Digital Giants

R "Ray" Wang

Surviving a Startup

Surviving a Startup

Practical Strategies for Starting a Business, Overcoming Obstacles, and Coming Out on Top

Steven S. Hoffman

The Human Cloud

The Human Cloud

How Today's Changemakers Use Artificial Intelligence and the Freelance Economy to Transform Work

Matthew Mottola, Matthew Douglas Coatney

The Unstoppable Startup

The Unstoppable Startup

Mastering Israel's Secret Rules of Chutzpah

Uri Adoni

Winning Now, Winning Later

Winning Now, Winning Later

How Companies Can Succeed in the Short Term While Investing for the Long Term

David M. Cote

The Money Hackers

The Money Hackers

How a Group of Misfits Took on Wall Street and Changed Finance Forever

Daniel P. Simon

Built, Not Born

Built, Not Born

A Self-Made Billionaire's No-Nonsense Guide for Entrepreneurs

Tom Golisano, Mike Wicks

Ignore Your Customers (and They'll Go Away)

Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience

Micah Solomon

Launch Your Dream

Launch Your Dream

A 30-Day Plan for Turning Your Passion into Your Profession

Dale Partridge

The Customer of the Future

The Customer of the Future

10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

The Innovation Mandate

The Innovation Mandate

The Growth Secrets of the Best Organizations in the World

Nicholas Webb

Nincompoopery

Nincompoopery

Why Your Customers Hate You--and How to Fix It

John R. Brandt

Leading Loyalty

Leading Loyalty

Cracking the Code to Customer Devotion

Sandy Rogers, Leena Rinne, Shawn Moon, Bob Whitman

Startup Money Made Easy

Startup Money Made Easy

The Inc. Guide to Every Financial Question About Starting, Running, and Growing Your Business

Maria Aspan

Strategic Customer Service

Strategic Customer Service

Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

John Goodman

Crack the Funding Code

Crack the Funding Code

How Investors Think and What They Need to Hear to Fund Your Startup

Judy Robinett

Raising Humans in a Digital World

Raising Humans in a Digital World

Helping Kids Build a Healthy Relationship with Technology

Diana Graber, Michele Borba

The AMA Handbook of Project Management

The AMA Handbook of Project Management

Paul C. Dinsmore, Jeannette Cabanis-Brewin

The Startup Gold Mine

The Startup Gold Mine

How to Tap the Hidden Innovation Agendas of Large Companies to Fund and Grow Your Business

Neil Soni, Brad Feld

The Million-Dollar Financial Advisor Team

The Million-Dollar Financial Advisor Team

Best Practices from Top Performing Teams

Jr. Mullen David J.

Costovation

Costovation

Innovation That Gives Your Customers Exactly What They Want--And Nothing More

Stephen Wunker, Jennifer Luo Law

The Future is Smart

The Future is Smart

How Your Company Can Capitalize on the Internet of Things--and Win in a Connected Economy

W. David Stephenson

Start a Successful Business

Start a Successful Business

Expert Advice to Take Your Startup from Idea to Empire

Colleen DeBaise

Hire Smart from the Start

Hire Smart from the Start

The Entrepreneur's Guide to Finding, Catching, and Keeping the Best Talent for Your Company

Dave Carvajal

The Disaster Recovery Handbook

The Disaster Recovery Handbook

A Step-by-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets

Michael Wallace, Lawrence Webber

Customer Service Training 101

Customer Service Training 101

Quick and Easy Techniques That Get Great Results

Renee Evenson

The Inside Guide to Funding Real Estate Investments

The Inside Guide to Funding Real Estate Investments

How to Get the Money You Need for the Property You Want

Ross Hamilton

Launch Your Dream

Launch Your Dream

A 30-Day Plan for Turning Your Passion into Your Profession

Dale Partridge

The Entrepreneur's Playbook

The Entrepreneur's Playbook

More than 100 Proven Strategies, Tips, and Techniques to Build a Radically Successful Business

Leonard Green, Paul Brown

Jobs to Be Done

Jobs to Be Done

A Roadmap for Customer-Centered Innovation

Stephen Wunker, Jessica Wattman, David Farber

What Customers Crave

What Customers Crave

How to Create Relevant and Memorable Experiences at Every Touchpoint

Nicholas Webb

Make Your Own Waves

Make Your Own Waves

The Surfer's Rules for Innovators and Entrepreneurs

Louis Patler

How to Manage Complex Programs

How to Manage Complex Programs

High-Impact Techniques for Handling Project Workflow, Deliverables, and Teams

Tom Kendrick

The Crowdfunding Handbook

The Crowdfunding Handbook

Raise Money for Your Small Business or Start-Up with Equity Funding Portals

Cliff Ennico

Recipe for Success

Recipe for Success

An Insider's Guide to Bringing Your Natural Food to Market

Abigail Steinberg

Venture Mom

Venture Mom

From Idea to Income in Just 12 Weeks

Holly Hurd

People Over Profit

People Over Profit

Break the System, Live with Purpose, Be More Successful

Dale Partridge

Be Your Customer's Hero

Be Your Customer's Hero

Real-World Tips and Techniques for the Service Front Lines

Adam Toporek

Fundamentals of Enterprise Risk Management

Fundamentals of Enterprise Risk Management

How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity

John Hampton

The Little Book of Big PR

The Little Book of Big PR

100+ Quick Tips to Get Your Business Noticed

Jennefer Witter

Accounting for the Numberphobic

Accounting for the Numberphobic

A Survival Guide for Small Business Owners

Dawn Fotopulos

Redefining Operational Excellence

Redefining Operational Excellence

New Strategies for Maximizing Performance and Profits Across the Organization

Andrew Miller

The Art of War for Small Business

The Art of War for Small Business

Defeat the Competition and Dominate the Market with the Masterful Strategies of Sun Tzu

Becky Sheetz-Runkle

The Standout Business Plan

The Standout Business Plan

Make It Irresistible--and Get the Funds You Need for Your Startup or Growing Business

Vaughan Evans, Brian Tracy

It's Not the Size of the Data -- It's How You Use It

It's Not the Size of the Data -- It's How You Use It

Smarter Marketing with Analytics and Dashboards

Koen Pauwels

The Project Management Tool Kit

The Project Management Tool Kit

100 Tips and Techniques for Getting the Job Done Right

Tom Kendrick

The Nonprofit Fundraising Solution

The Nonprofit Fundraising Solution

Powerful Revenue Strategies to Take You to the Next Level

Laurence Pagnoni, Michael Solomon

Delight Your Customers

Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Steve Curtin

Successful Acquisitions

Successful Acquisitions

A Proven Plan for Strategic Growth

David Braun

The Power of Strategy Innovation

The Power of Strategy Innovation

A New Way of Linking Creativity and Strategic Planning to Discover Great Business Opportunities

Robert E. Johnston, J. Douglas BATE

The Customer Service Survival Kit

The Customer Service Survival Kit

What to Say to Defuse Even the Worst Customer Situations

Richard Gallagher

The Million-Dollar Financial Services Practice

The Million-Dollar Financial Services Practice

A Proven System for Becoming a Top Producer

Jr. Mullen David J.

Leading the Learning Revolution

Leading the Learning Revolution

The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market

Jeff Cobb

Going Social

Going Social

Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media

Jeremy Goldman

The Facilitator's Fieldbook

The Facilitator's Fieldbook

Tom Justice, David Jamieson

The Small-Business Guide to Government Contracts

The Small-Business Guide to Government Contracts

How to Comply with the Key Rules and Regulations . . . and Avoid Terminated Agreements, Fines, or Worse

Steven Koprince

High-Tech, High-Touch Customer Service

High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Micah Solomon

Persuasive Business Proposals

Persuasive Business Proposals

Writing to Win More Customers, Clients, and Contracts

Tom Sant

Raising Capital

Raising Capital

Get the Money You Need to Grow Your Business

Andrew Sherman

Enterprise Project Governance

Enterprise Project Governance

A Guide to the Successful Management of Projects Across the Organization

Paul C. Dinsmore, Luiz Rocha

Supply Chain Excellence

Supply Chain Excellence

A Handbook for Dramatic Improvement Using the SCOR Model

Peter Bolstorff, Robert Rosenbaum

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

Performance Research Associates,, John Bush

Customer Service Management Training 101

Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

Renee Evenson

The Barefoot Executive

The Barefoot Executive

The Ultimate Guide for Being Your Own Boss and Achieving Financial Freedom

Carrie Wilkerson

The Cultural Intelligence Difference

The Cultural Intelligence Difference

Master the One Skill You Can't Do Without in Today's Global Economy

David Livermore

The AMA Handbook of Business Documents

The AMA Handbook of Business Documents

Guidelines and Sample Documents That Make Business Writing Easy

Kevin Wilson, Jennifer Wauson

Rescue the Problem Project

Rescue the Problem Project

A Complete Guide to Identifying, Preventing, and Recovering from Project Failure

Todd Williams, Tom Kendrick

Succeeding in the Project Management Jungle

Succeeding in the Project Management Jungle

How to Manage the People Side of Projects

Doug Russell

Army of Entrepreneurs

Army of Entrepreneurs

Create an Engaged and Empowered Workforce for Exceptional Business Growth

Jennifer PROSEK, Darrren HARDY

101 Project Management Problems and How to Solve Them

101 Project Management Problems and How to Solve Them

Practical Advice for Handling Real-World Project Challenges

Tom Kendrick

Get 'em While They're Hot

Get 'em While They're Hot

How to Attract, Develop, and Retain Peak Performers in the Coming Labor Shortage

Tony Zeiss

Commercial Mortgages 101

Commercial Mortgages 101

Everything You Need to Know to Create a Winning Loan Request Package

Michael Reinhard

Exceptional Service, Exceptional Profit

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri, Micah Solomon

The Lean Machine

The Lean Machine

How Harley-Davidson Drove Top-Line Growth and Profitability with Revolutionary Lean Product Development

Dantar P. Oosterwal

The Program Management Office Advantage

The Program Management Office Advantage

A Powerful and Centralized Way for Organizations to Manage Projects

Lia Tjahjana, Paul DWYER, Mohsin Habib