Award Winning Customer Service

101 Ways to Guarantee Great Performance

by Renee Evenson

On Sale: April 11, 2023

Price: $19.99

Book Summary

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back

About the Book

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.

Product Details

  • ISBN: 9780814474549
  • ISBN 10: 0814474543
  • On Sale: April 11, 2023
  • Pages: 256
  • List Price: $19.99
  • Trim Size: 152.000mm x 229.000mm x 19.000mm
  • Category 1 : BUSINESS & ECONOMICS / General