The Complete Guide to Conflict Resolution in the Workplace
On Sale: May 13, 2002
Price: $44.99
Format: Paperback
Book Summary
Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.
About the Book
This invaluable resource shows you why it’s so much more valuable to resolve conflict than it is to eradicate it.
People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.
Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with:
- an overview of workplace conflict,
- diagnostic tools for measuring it,
- and techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, and more.
This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.
Product Details
- ISBN: 9780814417188
- ISBN 10: 0814417183
- On Sale: May 13, 2002
- Pages: 368
- List Price: $44.99
- Trim Size: 178.000mm x 253.000mm x 18.000mm
- Category 1 : BUSINESS & ECONOMICS / Conflict Resolution & Mediation
- Category 2 : BUSINESS & ECONOMICS / Decision-Making & Problem Solving
- Category 3 : BUSINESS & ECONOMICS / Organizational Behavior
- Category 4 : BUSINESS & ECONOMICS / Workplace Culture
